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Privacy Policy
Privacy and Security Notice
Updated: November 28, 2025
This notice describes how medical information about you may be used and disclosed. Please review it carefully.
At HealthImpact.AI, accessible from https://www.healthimpact.ai, we protect your privacy. This Privacy and Security Notice explains how we collect, use, share, and protect your information when you use our website and services.
We do not sell your individually identifiable information. Your health information belongs to you – you control it. You can access it anytime, download it, or delete it as you choose.
Service Types and Information We Collect
Anonymous Usage (No Account)
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No account or personal information is required
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Minimal technical data for functionality
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Health conversations not linked to any identity
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Session data disconnected immediately upon closing browser or logging out
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Truly anonymous – we cannot identify you
Member Accounts
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Requires registration with personal information
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Stores your health information and medical history
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HIPAA protections apply
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Persistent access to your records
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Enhanced features available
How We Use Your Information
For Operations
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Provide customer support
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Ensure platform security and prevent fraud
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Develop new features
We Do Not:
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Train AI models on your chat data or conversations
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Sell your individually identifying information
Age Requirement
You must be 18 or older to use HealthImpact.AI (HIAI). We do not knowingly collect information from anyone under 18. If we discover underage usage, we immediately delete all associated data.
When We Share Information
As Required by Law
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Court orders, subpoenas, search warrants
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Public health emergencies
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Preventing imminent serious harm
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Government compliance audits
Note: For anonymous users, we have no identifying information to share even if compelled by law.
Emergency Situations
In emergency situations or if we believe there is a serious and imminent threat to health or safety, we may share your information when necessary to prevent harm to you or others, including with emergency services, law enforcement, or healthcare providers without your prior consent.
Your Rights
Access and Control Your Information
You have the right to:
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View your medical records anytime (member accounts)
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Delete all information to the extent technically feasible (except audit logs or as prohibited by law)
Transparency
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Receive breach notifications (members only – anonymous users cannot be notified)
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Get copy of this Notice
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File complaints without retaliation
Response time: 30 days for most requests.
Security Practices
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Protection: HIAI uses commercially reasonable efforts to protect information from unauthorized or illegal access, modification, use, or destruction.
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Encryption: All data encrypted in transit
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Access Controls: Role-based permissions
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Monitoring: 24/7 security monitoring and threat detection
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Infrastructure: HIPAA-compliant AWS hosting
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Vendor Management: If required, Partners sign Business Associate Agreements
Obligations under this Notice continue for as long as information is maintained.
Breach & Security Incident Notification (Members Only)
HIAI will notify individuals whose information has been or is reasonably believed to have been affected by a breach of unencrypted information. We will notify you promptly and include:
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A description of what happened and when
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What types of information were involved
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Steps you can take to protect yourself
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Actions we are taking to address it
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How you can contact us for more information
Marketing and Advertising
We use ads for marketing purposes. Advertising platforms may receive anonymous tracking data and marketing attribution information to measure campaign effectiveness. No protected health information or member account data is ever shared with advertising platforms.
Special Provisions
For California Residents (CCPA)
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Right to know, delete, and opt-out of sale
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No discrimination for exercising rights
Changes to This Notice
We’ll notify you of material changes via email (members only) or website banner.